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Contact

How Can We Help?

Whether you need guidance choosing the perfect table, have a question about your order, or want advice on accessories, we are happy to help.

Most messages answered within 1 business day
Ways To Connect

Choose Your Preferred Channel

Email

support@realityluxe.com
Replies within 24 hours

Phone

(689) 300-4524
Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Quick Answers

Frequently Asked Questions

How long does shipping take for large items like pool tables?

Most pool tables and large furniture items ship within 5 to 10 business days via freight carrier. You will receive a tracking number and delivery window once your order ships. Orders over $100 qualify for free shipping.

Can I track my order after it has been placed?

Absolutely. Once your order ships, we send a confirmation email with tracking details. You can also check your order status anytime by logging into your account or contacting our support team directly.

What is your return policy for furniture and large items?

We offer a 30-day return window on most items in their original, unused condition. For large items like pool tables and massage chairs, return shipping arrangements vary, so please contact us and we will walk you through the process.

Can I exchange a product for a different model or color?

Yes, exchanges are available within 30 days of delivery for items in their original packaging. Simply reach out to our team with your order number and the model you would prefer instead, and we will handle the rest.

What size room do I need for a pool table?

Room size depends on the table dimensions and cue length. As a general guide, you will want at least 5 feet of clearance on each side. Our product pages include recommended room sizes, and our team is happy to help you measure your space.

Do your massage chairs come with a warranty?

Yes, all of our massage chairs include a manufacturer warranty that covers parts and structural components. Warranty length varies by brand and model, and full details are listed on each product page. Feel free to ask us if you need help comparing options.

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Business Hours

Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Fast Response

Every message gets a thoughtful reply within one business day, often sooner.

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Quality Guaranteed

We stand behind every product and work with you until you are completely satisfied.

Free Shipping

Orders over $100 ship free, and our team coordinates delivery of large items with care.